Cancellation and refund policy
Refund, cancellation, rescheduling, deposit and no-show terms for Signal Forgehub Germany relocation budgeting sessions.
Last updated: 15 August 2026
Before a session is confirmed
Submitting the website form does not create a booking or payment obligation. We first confirm scope, appointment time, fee and payment instructions in writing. Standard sessions are generally invoiced in full rather than secured by a deposit.
Cancellation timeframe
Cancel more than 48 hours before the appointment for a full refund of the session fee. Cancel between 24 and 48 hours before the appointment for a 50% refund. Cancellations within 24 hours and no-shows are non-refundable because preparation and reserved time cannot usually be reassigned.
Rescheduling
One reschedule requested more than 48 hours in advance is free. Later rescheduling may be treated under the same partial-refund conditions as cancellation. If illness or a documented emergency makes attendance impossible, contact us; we consider a reasonable exception based on the circumstances.
Work already started and custom preparation
If you ask us to begin before the standard cancellation period expires, any refund may be reduced by the reasonable value of preparation already completed. For custom quoted work, agreed non-refundable preparation fees or purchased third-party materials are stated before acceptance. Standard video sessions do not ordinarily require purchased materials.
If we cancel
If Signal Forgehub cannot deliver the agreed session, you may choose a new date or a full refund. A partial refund may be agreed if a custom engagement has already delivered a clearly separable portion that you choose to keep.
How to request a refund
Email info@signal-forgehub.digital with your name, appointment date and invoice number. We acknowledge requests within two German business days. Approved refunds are issued to the original payment method within ten German business days; bank processing may add time.
Digital summaries and completed sessions
Once a session has taken place and the agreed written summary has been supplied, the service is considered performed and is not refundable merely because actual third-party costs or plans later change. This does not affect remedies for a service that was not delivered with reasonable care or mandatory consumer rights.
Statutory rights
Nothing here removes withdrawal rights or other protections that apply under German or EU consumer law. Where you expressly request performance during a statutory withdrawal period, the consequences will be explained during booking.